j77j Privacy Policy

1 Introduction & Applicability

j77j is a safe and reliable online gaming platform operated for players in Bangladesh. We are firmly committed to the privacy of our users. This privacy policy ("Policy") describes how j77j collects your personal information, the purposes for which it is used, who it is shared with, and how it is kept secure.

This policy applies to the j77j website, mobile version, and all our digital services. By creating an account on our platform, browsing it, or using any of its services, you agree to abide by the terms of this policy. If you disagree with any part of this policy, please refrain from using our platform.

We may update this policy from time to time. Any significant changes will be clearly communicated on our platform. We recommend that you review this policy on a regular basis.

2 What Information We Collect

j77j collects various types of information in order to provide our services. This information is described in detail below:

2.1 Information You Provide Directly

When you register on our platform or use our services, you provide the following information directly to us:

• Full name and date of birth (for age verification — only for those aged 21 or above)
• Valid email address and mobile number
• Residential address
• Documents required for identity verification (national ID card or passport)
• Financial transaction details — related to bKash, Nagad, Rocket, or bank transfers
• Preferred language and communication method

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• Device information — device type, operating system, and browser version
• IP address and connection time
• Login and logout times and session information
• Game play history and betting activity
• Website navigation patterns and page views
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may collect information from legitimate sources, such as transaction-related information from identity verification service providers or payment processors.

3 Purpose of Using Information

j77j uses collected information for the following legitimate purposes:

3.1 Account Management

• Creating, verifying, and securing accounts
• Age and identity verification (to enforce the 21+ policy)
• Ensuring login and account security
• Password recovery and account support

3.2 Service Delivery

• Providing gaming services and sports betting facilities
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers
• Managing bonuses and promotional offers
• Managing the VIP program and delivering its benefits
• Maintaining transaction history and gaming records

3.3 Customer Support

• Providing 24/7 support via live chat and email
• Resolving complaints and disputes
• Responsible gaming support and guidance

3.4 Security and Compliance

• Fraud detection and prevention
• Compliance with anti-money laundering (AML) policies
• Adherence to applicable laws and regulations
• Protecting the security and integrity of the platform

4 Data Security Measures

j77j applies industry-standard technical and organisational measures to keep your information secure. Our platform uses SSL encryption (Secure Socket Layer) technology, which encrypts all data transmitted between you and our servers.

• SSL/TLS Encryption: All data transmissions are conducted through encrypted channels.
• Access Controls: Only authorised personnel can access the relevant information.
• Regular Audits: Our systems undergo regular security audits.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Password Protection: Passwords are never stored in plain text; strong hashing algorithms are used.

However, no method of data transmission over the internet or electronic storage is 100% secure. We make every effort to protect your information, but absolute security cannot be guaranteed.

5 Information Sharing and Disclosure

j77j does not sell your personal information to third parties. However, we may share information in the following limited circumstances:

5.1 Service Provider Partners

Trusted third parties may be engaged to help operate our services, such as payment processors (bKash, Nagad, Rocket, banks), identity verification agencies, and technology service providers. These partners are provided only the information necessary to perform their specific tasks and operate under strict confidentiality obligations.

5.2 Legal Obligations

We may be required to disclose information to fulfil legal obligations, comply with court orders, or follow regulatory authority directives. Information may also be disclosed to assist in investigating fraud or other unlawful activity.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, your information may be transferred to the new owner. You will be notified in advance in such cases.

6 Cookies and Tracking Technologies

Our platform uses cookies and similar technologies that help improve your experience.

6.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform. They are used to maintain login sessions, carry out security verification, and save user preferences.

6.2 Functional Cookies

These cookies remember your preferences and settings so you do not have to re-configure them on every visit.

6.3 Analytics Cookies

These cookies are used to understand platform performance and usage patterns, which helps us improve our service quality.

You can manage cookies through your browser settings. However, disabling certain cookies may cause some platform features to not work correctly.

7 Your Rights

As a user of the j77j platform, you have the following rights regarding your own information:

• Right of Access: The right to know what information we hold about you. You may request a copy of your stored information through a written request.
• Right to Rectification: The right to request correction of any inaccurate or incomplete information in your records.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances. However, some information may be required to be retained for a set period for legal or regulatory reasons.
• Right to Restrict Processing: The right to request that the processing of your information be restricted in specific cases.
• Right to Data Portability: The right to receive your information in a machine-readable format.
• Right to Object: The right to object to specific uses of your information.

To exercise any of the rights described above, please contact us at [email protected]. We will respond to your request within 30 days.

8 Data Retention Period

j77j retains your information only for as long as necessary. Generally:

• Information for active accounts is retained for the entire duration the account remains open.
• Even after an account is closed, certain information is retained for a set period to fulfil legal and regulatory obligations.
• Transaction records are retained for as long as required for financial reporting and auditing.
• Identity verification documents are retained for the period prescribed by applicable law.

Once the retention period has ended, we securely delete the information or anonymise it so that it is no longer associated with you.

9 Protection of Minors

j77j strictly prohibits access for anyone under 21 years of age. Our platform is operated solely for those aged 21 or above.

We do not knowingly collect personal information from minors. If we learn that a minor has created an account on our platform, that account will be closed immediately and all associated information will be deleted.

For age verification, we verify the required identity documents at the time of registration.

10 Responsible Gaming and Information

j77j is committed to responsible gaming. To this end, we analyse information related to gaming behaviour in order to identify potentially problematic gaming patterns and provide support where needed.

Information about your gaming history and behaviour is used solely for your protection and the security of the platform. This information is not used for advertising or commercial purposes.

For more information on responsible gaming, visit our Responsible Gaming page.

11 Policy Changes

This privacy policy may be revised from time to time due to technological changes, legal obligations, or improvements to our services.

When any significant change occurs, we will:

• Publish the updated policy on this page.
• Update the "Last Updated" date at the top of the policy.
• Where applicable, notify you via email or platform notification.

If you continue to use the platform after a change, you will be considered to have accepted the updated policy. We therefore recommend reviewing this policy regularly.

12 Contact Us

If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please use the contact options below:

Our privacy team will process your request as quickly as possible. Complex requests may require additional verification.